Bart Waguespack | HBA Board of Directors
”"Most people don't realize how important HBA is to the home building industry. They are fighting against and for legislation that could cripple home building and renovating for so many people in the Greater Baton Rouge area."
What company do you work for and what is your job description?
- I am the owner of Waguespack Homes.
How long have you been a HBA member and why did you choose to join?
- I have been a HBA member for about 10 years and chose to join to be in the know on upcoming and current changes in the industry I have been a part of for so long. I also wanted to have the opportunity to meet others dealing with the same things I’m dealing with.
How has HBA aided in the way you do business?
- I feel I am better prepared for changes that are coming down the pipeline such as code, permit, market and supply issues. I’ve also had a chance to meet suppliers and tradesmen at the events I was in need of.
What is your most notable memory while being involved with HBA?
- The Red Shirt event at the Capitol. I was amazed by the amount of people who stay on top of all the issues that affect all of us in this industry. These are very passionate and devoted members that volunteer a lot of their time to benefit so many people throughout this state and region. Most people don’t realize how important hBA is to the home building industry. They are fighting against and for legislation that could cripple home building and renovating for so many people within the Greater Baton Rouge area.
While being a member, what is one thing you have learned and been able to apply to your job?
- It’s more than one thing. I have learned many things that have allowed me to tweak how I do things for the better. HBA has so many members who have already walked the same path other builders and myself are trying to walk. These members are very successful, very knowledgeable and have been through ups and downs. However, most importantly, they are willing to share their experiences and knowledge. These are builders like Rusty Golden, Ray Kothe, Jerry Passman, Dwayne Gafford and many more. It’s a comforting feeling knowing that I can reach out to any of these members when I have an issue I can’t solve or one I need help with. Just hang around some of the HBA events and mingle, you’ll be better for it.
What is one of the biggest accomplishments of your business thus far?
- We recently celebrated over 60 years in business and my brother, Joseph, and I are third generation pest control operators. We have done well expanding and growing while keeping a family owned atmosphere. We make a constant effort to be fair to our employees and have a safe working environment. It is a huge task to accomplish every day, but it must be done so they are prepared to best take care of our clients.
Describe your community involvement.
- My family has been involved in the Baton Rouge community since 1978. We are involved in the church community, the St. Jude Dream Home, Wheels to Succeed, CASA, and many more. We are also involved with many realtors, builders, and property managers in the community and speak at HOA meetings on a regular basis to educate homeowners about pests and termites in their neighborhood. My personal favorite is that we have a program called “Good Bug, Bad Bug” where my mother goes to schools and teaches young kids about insects. If you can believe it, some pests are actually good and we don’t try to kill those! My mom is the sweetest.
What’s your strategy to ensure continued growth of Arrow Termite & Pest Control?
- Put the customer and safety first. We are in the service industry and if I put my clients and the safety of my employees first, then Arrow will do just fine.
What are some steps you’ve taken in your business to improve the homebuilding industry?
- Education and Options. Arrow offers the largest variety of services to our homebuilders and additional warranty options that no other company in Louisiana offers. I personally have travelled out of state on multiple occasions to be able to train & offer additional services to builders that will benefit their clients. For the building industry, we are proud that we have increased our involvement with our builders and the association as we can see the extreme value it brings to our business.
How has evolving technology changed your industry, and how has your company adapted?
- Customer service software, vehicle safety options, and marketing options have come a long way. Although we do lots of training and field quality assurance, Facetime has been a big thing for us so we can check more jobs with our route managers on site and fix any issue as they occur. With all these options, the best way to connect with a client, employee, or potential client is still valuable face to face interaction.